Shipping Policy
Shipping Options & Delivery Timeframes
We offer the following shipping options:
- Domestic (Indonesia): Estimated delivery within 3-7 business days.
- International: Estimated delivery within 14-30 business days. More precise delivery timeframes are provided during the checkout process.
- FREE In-Store Pickup: Available at our Bali store location
Shipping Carriers
- Domestic (Indonesia): We utilize all available Indonesian carriers to ensure efficient delivery.
- International: We partner with reputable international carriers, including DHL and Sea Freight cargo services, to provide reliable global shipping.
Shipping Costs
- Free Local Delivery: Orders exceeding IDR 3,000,000 and destined within a 15km radius of our store qualify for free shipping.
- Domestic (Indonesia) Shipping (Outside Free Delivery Zone): Shipping costs are calculated manually based on the item type, size, weight, and destination. Please contact us for a shipping quote before placing your order.
- International Shipping: Shipping costs are calculated manually based on the selected carrier (DHL or Sea Freight), item characteristics, and destination. Please contact us for a shipping quote before placing your order.
Lost, Stolen, Or Damaged Packages
Omah Lempung responsibility for the package ends upon handover to the selected shipping carrier. We strongly recommend purchasing shipping insurance for added protection. Shipping insurance is available upon request; please contact us to arrange this before placing your order.
In the event of a lost, stolen, or damaged package, please contact the shipping carrier directly to file a claim.
Available Shipping Areas
Argentina
Australia
Austria
Belgium
Brazil
Canada
Chile
China
Colombia
Denmark
France
Germany
Greece
Hong Kong
India
Indonesia
Ireland
Italy
Japan
Malaysia
Mexico
Netherlands
New Zealand
Norway
Philippines
Russia
Saudi Arabia
Singapore
South Africa
South Korea
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkey
United Arab Emirates
United Kingdom
United States
Vietnam
More ..