Shipping Policy

Shipping Options & Delivery Timeframes

We offer the following shipping options:

  • Domestic (Indonesia): Estimated delivery within 3-7 business days.
  • International: Estimated delivery within 14-30 business days. More precise delivery timeframes are provided during the checkout process.
  • FREE In-Store Pickup: Available at our Bali store location
Shipping Carriers
  • Domestic (Indonesia): We utilize all available Indonesian carriers to ensure efficient delivery.
  • International: We partner with reputable international carriers, including DHL and Sea Freight cargo services, to provide reliable global shipping.
Shipping Costs
  • Free Local Delivery: Orders exceeding IDR 3,000,000 and destined within a 15km radius of our store qualify for free shipping.
  • Domestic (Indonesia) Shipping (Outside Free Delivery Zone): Shipping costs are calculated manually based on the item type, size, weight, and destination. Please contact us for a shipping quote before placing your order.
  • International Shipping: Shipping costs are calculated manually based on the selected carrier (DHL or Sea Freight), item characteristics, and destination. Please contact us for a shipping quote before placing your order.
Lost, Stolen, Or Damaged Packages

Omah Lempung responsibility for the package ends upon handover to the selected shipping carrier. We strongly recommend purchasing shipping insurance for added protection. Shipping insurance is available upon request; please contact us to arrange this before placing your order.

In the event of a lost, stolen, or damaged package, please contact the shipping carrier directly to file a claim.

Available Shipping Areas

Argentina

Australia

Austria

Belgium

Brazil

Canada

Chile

China

Colombia

Denmark

France

Germany

Greece

Hong Kong

India

Indonesia

Ireland

Italy

Japan

Malaysia

Mexico

Netherlands

New Zealand

Norway

Philippines

Russia

Saudi Arabia

Singapore

South Africa

South Korea

Spain

Sweden

Switzerland

Taiwan

Thailand

Turkey

United Arab Emirates

United Kingdom

United States

Vietnam

More ..